Find an answer, or talk to a person.
Guides for funding your wallet, paying fares, withdrawing to your bank and verifying your identity. If you still need help, we will pick it up from there.
Searches all guides below as you type.
What do you need help with?
Start with the topic closest to your problem. Each guide lists the steps and what to expect.
Wallet and funding
Adding money with a card or bank transfer, and why a top-up is still pending.
4 guidesWithdrawals
Moving available balance to your bank, timings and the limits that apply.
3 guidesPaying a fare
Scanning a vehicle code, what a receipt means and what to do if a payment fails.
4 guidesIdentity and account
Verifying with your BVN or NIN, updating your name and keeping your account secure.
5 guidesSigning in and security
Authenticator codes, recovery codes and what to do if you lose your phone.
3 guidesGuardian accounts
Funding a minor's travel account and what happens when a guardian link changes.
3 guides
A trained support team, on your ticket
Every ticket has one owner. You will see who is handling it, and the status changes as they work on it.
Send us a message
Describe what happened and include the time and amount if you have them. Do not share your password or authenticator code with anyone, including us.
Quick answers
Your wallet balance changes only after a payment is confirmed. If something looks wrong, the ticket form above is the fastest route.
Why is my wallet top-up still pending?
Card and bank payments can take a few minutes to confirm. If your bank shows the debit but the balance has not changed after 30 minutes, start a ticket and include the amount and the time of the transfer.
How do I withdraw to my bank account?
Open Wallet, choose Withdraw, and select a bank account that is in your own name. Withdrawals need your identity to be verified with your BVN.
What if I lose access to my authenticator app?
Use one of the recovery codes you saved when you set up the app. If you have none, contact support from the sign-in page so the account can be checked before access is restored.
A fare was charged, but the driver says it did not arrive.
Note the vehicle code, the time, and the amount shown in your payment history, then start a ticket. We will check the payment record before anything is changed.